Questions to Ask a Roof Replacement Company
25+ essential questions to ask before hiring any roofing contractor. Protect yourself and your investment with these key questions.
Hiring a roof replacement company is a significant investment that will protect your home for decades. The questions you ask before signing a contract can mean the difference between a successful project and a costly nightmare.
This guide provides 25+ essential questions organized by category, along with explanations of why each question matters and what good answers sound like. Use this as your interview checklist when meeting with potential roofing contractors.
Remember: A reputable roof replacement company will welcome your questions. If a contractor seems annoyed or avoids answering, that is a red flag.
Licensing & Insurance
Critical4 questions
“Are you licensed to perform roofing work in this state?”
A valid license ensures the company meets minimum state requirements and can be held accountable.
“Yes, we hold SC Roofing Contractor License #[number]. You can verify it at LLR.sc.gov.”
“Do you carry general liability insurance? What is your coverage amount?”
Protects you if the company damages your property during the project.
“We carry $1-2 million in general liability coverage. Here is our Certificate of Insurance.”
“Do you have workers compensation insurance?”
Without workers comp, you could be liable if a worker is injured on your property.
“Yes, all our employees are covered by workers compensation insurance.”
“Can you provide proof of insurance, and may I verify it with your insurance company?”
Some companies provide fake or expired certificates. Verification is essential.
“Absolutely. Here is our certificate with the insurance company phone number to verify.”
Experience & Credentials
Important4 questions
“How long have you been in business?”
Established companies have proven track records and are more likely to honor warranties.
“We have been serving this area for [X] years under the same ownership.”
“What manufacturer certifications do you hold?”
Certifications like GAF Master Elite indicate proper training and access to better warranties.
“We are GAF Master Elite certified, which is the highest certification available (top 2% of roofers).”
“Do you use your own employees or subcontractors?”
Subcontractors may not meet the same quality standards as company employees.
“We use our own trained, full-time employees for all roofing work.”
“Can you provide local references I can contact?”
Speaking with past customers gives you real insight into the company.
“Yes, here are 3-5 recent customers in your area you can contact.”
Materials & Installation
Important5 questions
“What brand and type of materials will you use?”
Quality varies significantly between brands and product lines.
“We recommend [specific brand/line] because of [specific benefits for your situation].”
“Will you include ice and water shield underlayment?”
Essential protection in valleys and along eaves, especially in coastal areas.
“Yes, we install ice and water shield in all critical areas per manufacturer specifications.”
“How will you handle ventilation?”
Improper ventilation can void warranties and reduce roof lifespan.
“We will assess your current ventilation and ensure it meets code requirements for your roof size.”
“Will you remove the existing roof or install over it?”
Installing over old shingles can hide problems and reduce new roof lifespan.
“We always recommend full tear-off to inspect the deck and ensure proper installation.”
“What happens if you find damage to the roof deck?”
Rotted or damaged decking must be replaced before new roofing.
“We will stop work, document the damage, and discuss repair options before proceeding.”
Warranties & Guarantees
Critical4 questions
“What warranty do you offer on your workmanship?”
Workmanship warranties cover installation errors, which are common causes of roof failure.
“We offer a lifetime workmanship warranty that covers any installation defects.”
“What manufacturer warranty is included?”
Material warranties protect against manufacturing defects.
“You will receive a [25-50] year manufacturer warranty on materials.”
“What does the warranty cover and exclude?”
Some warranties have significant exclusions that limit their value.
“Here is the complete warranty document. Let me walk you through the coverage and exclusions.”
“Will the warranty be transferable if I sell my home?”
Transferable warranties add value when selling your home.
“Yes, our warranties are transferable to new homeowners for added value.”
Pricing & Payment
Important4 questions
“Can you provide a detailed written estimate?”
Detailed estimates prevent surprise charges and make comparisons easier.
“Yes, our estimate itemizes all materials, labor, and any additional costs.”
“What is your payment schedule?”
Reasonable payment schedules protect both parties.
“We require [10-30%] deposit, with the balance due upon completion and your approval.”
“Are there any additional costs that might arise?”
Unexpected costs can significantly increase your final bill.
“The only potential additional cost is deck repair if we find damage. Here is our per-sheet price.”
“Do you offer financing options?”
Financing can make necessary repairs more affordable.
“Yes, we offer financing through [lender] with competitive rates.”
Project Details
Important4 questions
“When can you start and how long will the project take?”
Helps you plan around the project and identify overpromising.
“We can start in [X weeks] and the project should take [1-3 days] for your roof size.”
“Who will be on-site supervising the work?”
Proper supervision ensures quality control.
“A project manager will be on-site throughout the installation.”
“How will you protect my property during the project?”
Roofing debris can damage landscaping, siding, and vehicles.
“We use tarps to protect landscaping and perform thorough cleanup daily and at project end.”
“Will you handle the building permit?”
Permits ensure work meets code and protect your investment.
“Yes, we handle all permit applications and inspections as part of our service.”
Bonus Questions to Ask
Additional questions that can reveal important insights.
“What sets you apart from other roofing companies?”
Shows company values and what they prioritize
“Can I see photos of recent projects similar to mine?”
Demonstrates experience with your type of roof
“Do you have any BBB complaints or lawsuits?”
Reveals potential red flags in company history
“What happens if I am not satisfied with the completed work?”
Shows how company handles problems and disputes
“Will you provide a written contract before starting work?”
Everything should be documented in writing
Weather Shield Roofing's Answers
Here is how we answer the most important questions.
Licensed?
Yes - SC Licensed Roofing Contractor
Insured?
$2M Liability + Full Workers Comp
Certifications?
GAF Master Elite (Top 2%)
Experience?
15+ Years in Myrtle Beach
Warranty?
Lifetime Workmanship + 50-Year Materials
Reviews?
5.0★ Google Rating (73 Reviews)
BBB Rating?
A+ Accredited
Insurance Help?
Full Claim Documentation & Support
Ready to ask us your questions in person?
Want a Printable Question Checklist?
Contact us and we will send you a printable PDF with all these questions to take to your contractor meetings.
Call (843) 877-5539 for Your Free ChecklistFrequently Asked Questions
How many questions should I ask a roofing company?
Ask as many questions as needed until you feel confident in your decision. At minimum, cover licensing, insurance, warranties, and pricing. A trustworthy company will welcome your questions and provide clear, detailed answers.
What if a roofing company refuses to answer my questions?
This is a major red flag. A reputable roof replacement company should be transparent and willing to provide all requested information. If a company avoids questions or gives vague answers, look elsewhere.
Should I get everything in writing?
Absolutely. Get all promises, warranties, materials, pricing, and timelines in writing. Verbal agreements are difficult to enforce. A written contract protects both you and the roofing company.
Is it okay to compare multiple quotes?
Yes, and you should. Getting 3 or more quotes helps you understand fair market pricing and compare different approaches. Just ensure you are comparing equivalent materials and scope of work.
What if the roofing company pressures me to decide quickly?
Never sign under pressure. Legitimate companies give you time to research and decide. High-pressure tactics and "today only" pricing are red flags that often indicate storm chasers or disreputable contractors.
Ready to Interview Weather Shield Roofing?
We welcome all your questions and provide complete transparency. Contact us for a free roof inspection and consultation.